“Yes, there’s been a delay. It’ll be with you early next week, is that OK?”
No, it isn’t. Late deliveries are never “OK” in any construction project. Timings are carefully planned, and even a short hold-upcan push you off the critical path. As you apologise to your client and postpone the plumber, you feel anything but OK.
Time matters to our customers. Here’s what we do to keep your timings on track.
Your delivery on site, on time, every time
We know the importance of getting things on site, on time. Time is money, and delays have serious implications. Collecting from the merchants yourself can be time-consuming and disruptive.
Customers return to us because we have a reputation as are liable supplier of UFH. Working with a company you know delivers saves you a lot of stress.
We always receive a quality service, sometimes having to change items of our quotes multiple times. Our deliveries always arrive when they say they will, which is very important to us. Continal supply quality goods and we can't fault them!
Matt, Continal trade customer
Delivery that fits in with you
Even with a retrofit project, the install still needs to fit around other trades and suppliers. We schedule deliveries to suit you, not us. If you’re a self-builder, we’re happy to speak directly with your contractors to help with time frames.
Continal assisted me with initial planning of my project, through the detailing of my house layouts and advice on proposals. Delivery was managed to suit my project timelines and telephone assistance provided during installation.
Damon, Continal customer
Short-notice service
Change of plan? Been let down by another supplier? These things happen and inevitably lead to delays. We’re good at picking up these last-minute adjustments – and even, whole projects.
Ordered a system at relatively short notice. Continal came up trumps supplying the kit and I have one happy customer.
Andrew, Continal trade customer
A streamlined process
There’s more to timings than the delivery. Prompt call backs, a quick turnaround time for quotes and plans, a responsive approach to troubleshooting: all these things help to keep the project moving along at pace.
Prompt and efficient service from start to finish, full consultation and attention to detail from the whole team. Made the whole process very streamlined and we were exceptionally pleased with the service we received.
J.M.Page. Continal trade customer
There’s no need to repeat yourself
Having a single point of contact at Continal makes all the difference. Every time you call, you’ll be speaking with the same person who knows you and your project – there’s no need to go over the background history every time you phone or email us. If they’re away, your sales adviser will hand your details over to a colleague to keep everything running smoothly.
I always receive great service. The sales adviser I deal with regularly is efficient, fast and great to work with. Quotes are detailed, accurate and most of all, very prompt, and the product is brilliant.
Daniel, Continal trade customer
You can trust us to deliver
At the risk of sounding horribly smug, we’re rarely, rarely latewith a delivery (in fact, nobody in the office can remember the last time). We future-proof potential issues by using several couriers, all tried-and-trusted, and by always having an overview of the logistics.
We know that time matters. Call us on 01566 772 322 today to arrange a (speedy) quote.
