Guarantee & Warranty Information

Simplifying the Warranty Process

At Continal, we take pride in providing top-quality underfloor heating systems manufactured in Europe to our customers. Our products are crafted in specialised factories that we have trusted for many years, ensuring the highest standards and rigorous testing. With over 25 years of experience in the industry and thousands of systems delivered, we are confident in the quality and performance of our systems.

To ensure that your warranty remains valid, our products must be installed and used in accordance with our system design and installation instructions. If you encounter any defects within the warranty period, simply notify us in writing by email at, or by phone at 0333 800 1750. We will require photos and other information to evaluate the return request, and in some cases, we may need to send the article for testing.

Floor heating pipe, panels, fitting systems, manifolds, valves, adapters, mixing systems and water controls are guaranteed for 20 years.

Our underfloor heating pipe benefits from a 10-year insurance guarantee, which covers manufacturing defects.

Our full Quantum range is guaranteed for 5 years.

All our circulation pumps are guaranteed for 3 years.

In the event of a manufacturing defect, we will refund or replace the item and cover the return and delivery charges. Our terms and conditions of sale apply to all warranty claims.

Contact Us for More Information

At Continal, we are committed to providing high-quality underfloor heating systems and exceptional customer service. If you have any questions about our warranty or products, please don't hesitate to reach out to us.

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