What to ask your underfloor heating supplier

Underfloor heating blog

If you’re looking for an underfloor heating provider, you want to make sure that they’re up to the job. Therefore, you need to have a few stock questions ready to make sure that you're getting high quality heating and advice from the get go.

Here are some of the things you should be asking, whether you’re looking to switch supplier, or are buying for the first time.

How long have you been designing underfloor heating?

This will separate the rookies and quick-buck company’s from those who have plenty of experience.

If they have been part of the market for more than a decade, then it shows that they’ve been able to keep other plumbers and builders happy for a number of years. It also means they’ve had time to enhance their technology and materials, so you’re not supplied with outdated items that make installation difficult.

How quickly can I start the job?

If you’re ready to start the job straight away, then you need to be able to get the components sent to you quickly. Ideally, you want a company that is able to provide you a quote in a matter of hours, and be able to get your materials to you the next day.

Even if you don’t need them that quickly this time around, you don’t want the hassle of searching for a new supplier when you do need a speedy delivery.

How much will it cost?

When purchasing the underfloor heating for you to install, you want to be able to know the price straight away, and know that the company will stick to it. Therefore, opt for an underfloor heating supplier that provides a free binding underfloor heating quotation.

Furthermore, you want to be able to easily get a quote - Continal offers quotations based on a picture of the property floor plan. You can therefore snap and send the file on your phone and get a reply in three hours or less!

What products do you sell?

Although you may not need everything in one go, choosing a supplier that stocks everything from thermostats to pipe and easy-install panels to tools, will save you the hassle of looking for another supplier later down the line.

Is it guaranteed?

You’ll find some companies claiming “50 year” or “life time” guarantees. And they aren’t worth the paper they are written on. A lot of new entrants to the market rely upon their standard corporate insurances in the mistaken belief that it provides them cover.

The reality is that it is the pipe that is the least likely item to fail unless someone puts a hole in it, but of course first time underfloor users are most afraid of a leaking pipe. In 19 years and tens of thousands of systems, the only pipe leaks we have had to deal with have been where another tradesman has put a hole in a pipe by accident. And no underfloor heating company is going to cover you for that, now or in 50 years time.

The simplest way to make sure that you are guaranteed is to use a member of BEAMA Underfloor Heating, the UK’s underfloor heating trade association. Members have to demonstrate they have suitable substantial warranties and guarantees that are actually backed up with something, whether by insurance or by financial strength of the company.

And using a trade association member also helps ensure you get products that meet the necessary standards, advice that is correct and best practice, and a design that is fit for purpose.

Are you a member of the trade association?

Ask if they are a member of BEAMA Underfloor Heating. There is only one UK trade association for the industry, it’s been going years, and it ensures that you are dealing with a respectable company, not a quick buck cowboy. But don’t forget to check too, because there are one or two unscrupulous operators out there that are claiming membership but do not belong.

Of course with Continal there is no doubt, because our founder and Chairman, Chris Ingram, is now coming up for his 8th year as Chairman of the industry, voted in by his competitors, and a highly respected industry expert.

If you’re looking for a supplier that can answer all of these questions correctly, then look no further than Continal Underfloor. As underfloor heating experts, we ensure that all of our products are at the cutting edge of innovation, and our service means that you don’t have to wait any longer than you need to.

For more information, please don’t hesitate to contact us on 0333 800 1750. A member of our friendly team will be happy to answer any of your questions!

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