When reputation matters

Over the last few weeks, we’ve explored what matters to us in the underfloor heating trade. All these things – quality, experience, service, design, time, value – come together to make up our reputation. And by “our”, we mean everyone’s: ours, yours and your customers’. Here’s when reputation matters.

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Our reputation

Unlike a well-designed UFH system, reputation can’t be made over a weekend. We’ve built ours over 27 years of delivering successful products and systems. To date, Continal has designed over 100,000 UFH systems, and not a single one has failed. No other company comes close.

We’ve earned the trust of our customers, and it’s extremely gratifying to see how many have stayed with us for, well, it goes into decades now! Continal also picks up new customers all the time – and that’s why striving for a good reputation simply makes sense.

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“We have been using Continal for a number of years now. We always receive a quality service, sometimes having to change items of our quotes multiple times. Our deliveries always arrive when they say they will, which is very important to us. Continal supply quality goods and we can't fault them!”
Matt

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Your reputation

You can be the most-respected builder in town – but if you’re let down by a supplier or subbie, it reflects badly on you. In this trade, perhaps more than any other, it matters who you work with.

Reputation by association is a big deal in any construction project, where any misstep like a delay or incorrect item can send you hurtling off the critical path. When you’re choosing suppliers, read the reviews and ask around: as well as safeguarding your project, a good reputation helps to build yours.

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“Been working with Continal Underfloor Heating for a while now as an end user and as an engineer... What is really helpful about the Continal team is they are thorough with ensuring we get the right spares and that the customer is satisfied (often with a follow up call). I can't ask for more than this, as service is number one and people want good service.”
Dickie

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Your customers’ reputation

The chain of reputation goes a long way. Say you’re doing an install for a hotel or luxury holiday let. The UFH has to be reliable, easy to use – and lovely to live with. You really don’t want to be called out because a guest has complained that their room is cold. Both you and the hotel are embarrassed, and the guest leaves a rubbish review on TripAdvisor.

Always think ahead: what will be the best experience for the end user? After all, that’s what affects the bottom line. Encourage anyone you work with to choose wisely – and never cut corners with something as expensive to fix as underfloor heating.  

Your customers and contractors are impressed that you work with the best. And for us? Well, it feels good to be a safe pair of hands.

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“Fantastic service from start to finish. Nothing is too much bother, quick delivery and always packed safely. Wouldn't go anywhere else for underfloor design and a very good versatile product.”
Garry

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Choose the best UFH supplier – because reputation matters

You know our reputation – now put it to the test! Contact us with your underfloor heating requirements on  01566 772 322 today.

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