“I treat each system as if it’s for my own home.”
That’s how our Sales Manager Stuart approaches each quote and project. And when we put ourselves in the shoes of our customers, knowing what they need becomes clearer.
Making sure that the install is straightforward from the trades’ perspective. That every order is accurate and arrives on site, on time. From the end user’s point of view, designing a UFH system that’s intuitive to operate, efficient to run and is flexible around their needs. Because these things matter.
Here’s the Continal approach to service.
“Going over and above”
When we look at our customer reviews (and yes, we really do read them all!) one phrase is repeated many times. According to our customers, the Continal team go “over and above”.
Amazing service from all the staff. Very nice to deal with, in particular the adviser I worked with, who went over and above with his attention to detail. Outstanding. Will definitely use again.
Paul, Continal customer
Over and above is that extra bit of attention to detail. It’s going out of our way to find the right system or component. It’s not giving up until we’re confident that we’ve found the best solution. As Stuart says, it’s treating our customers’ projects with as much care as if they were our own.
No over selling
If we think you genuinely don’t need a component, we’ll tell you. Conversely, if we tell you that you need to add something to your order, it’s because it will help with the system installation or its future efficiency.
We never upsell, because to us, reputation and trust are more important than making a few extra quid.
I am a truly amateur underfloor heating homeowner and needed some help to select, buy and install a few items for my manifold. I was looked after by a sales adviser who went above and beyond to help me through the process. She was amazing and the whole experience was exceptional.
Matt, Continal DIY customer
We won’t hand you over
You’ll have a single point of contact through all your dealings with us, from initial query to after sales support. We’re big believers in good old-fashioned customer service: you’re speaking to a real person, in Cornwall not a call centre somewhere, who knows your name and your project.
Yes, even the most dedicated sales advisers need a holiday, so you might need to speak with someone else occasionally. But before they head off, they always make sure all your details are up to date so their colleagues can pick up if needed.
It’s not over yet…
After your order has arrived on site, your sales adviser will check in with you to make sure everything’s as it should be. It’s a good opportunity to ask any questions; however, we don’t want you to think that this is your only chance to talk to us. If there’s anything you need or would like to know, even years after the install, please get in touch with us.
I've used Continal for a few projects in the last year and I can't fault them. Open dialogue on emails, competitive quotes and excellent aftersales (always someone friendly to talk to or they call back promptly). The sales adviser provided an excellent service from start to finish.
Paul, Continal trade customer
Continal sells quality parts for sure – that speaks for itself. But quality UFH components are no good if the seller hasn’t taken the trouble to make sure they’re the best ones for the job – or if the order is late, lacking or inaccurate.
That’s what sets us apart. We want our customers, both trade and DIY, to place their orders feeling confident and that no questions are unanswered. They have all the components and the knowledge to get the job done.
Callus on 01566 772 322 today, and find out why service matters.
