New build - Long Ditton, Surrey

Underfloor heating case study

Product: SUPERflex™

The customer of this new build project in Surrey was very specific with his instructions. The heating system was to be underfloor in the kitchen and wet rooms, with radiators in the remainder of the ground floor. All materials installed in the property had to be of the highest specification.

The plumber had used Continal Underfloor before as a sub-contractor, and approached us as he knew that the components were manufactured to the highest quality, exceeding all European standards.

The solution

We priced the project as per the customer’s specifications, using the latest SUPERflex™ underfloor pipe. We also provided a second quote for the whole ground floor, so the customer could see the benefit of heating the entire area as opposed to part of the floor.

We realised that his heating specification was down to floor covering rather than anything else, as the customer hadn’t realised that underfloor heating can be an excellent system with virtually any flooring. After comparing the two quotes, the customer decided on underfloor heating throughout.

The plumber had previously used AluPlas® pipe from Continal, and had always found it to be robust and efficient. However, using SUPERflex™ reduced the installation time without compromising the professional finish.

Myth buster

Don’t let flooring dictate your customer’s choice of heating, or vice versa. Provided that a few rules are followed, virtually any floor covering can be installed over an underfloor system. The result is a more efficient and comfortable heating system - and the customers’ preferred floor finish.

It can also be more cost-effective to heat a larger area with underfloor heating, as increasing zones on a manifold can be done with a relatively low increase in cost.

Virtually any floor covering can be installed over an underfloor system. The result is a more efficient and comfortable heating system

Our advice

It’s always important to listen to a customer’s specific requirements. However, as professionals we should look to offer alternative solutions if we think those would ultimately benefit the customer. Using a supplier that could quickly provide quotes for different options was really helpful in this case, and the plumber was able to exceed his customer’s expectations.

For further details please visit, or pick up the phone and speak with one of our Technical Sales Advisers on 0333 800 1750.

UK's widest range of UFH systems

Designed to suit any type of heat source and enable UFH to be quickly and easily installed on any floor, with any type of floor covering. Our underfloor heating systems come with everything you need, delivered direct to site.